tanjung Account & Payment FAQ
Users on tanjung ask questions across several areas: how to set up and secure an account, how deposits and withdrawals work via DANA, e-wallet, mobile banking, and bank virtual accounts, how our game categories function, and what protections we have in place. This page answers the most common questions our support team receives.
We've organized answers by topic so you can find what you need quickly. If your question isn't covered here, our support team is available during business hours to help. For legal matters—including jurisdiction restrictions, data handling, and account eligibility—please refer to our Legal notice and Terms and Conditions
tanjung services are available only where local law permits. Account creation requires identity verification (KYC). All transactions are subject to our standard security and anti-fraud checks. If you encounter an issue not addressed here, contact our support team with your account username and a description of the problem.
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Account and registrationhow to start, KYC verification, password recovery
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Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
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Game rules and offersfootball betting, live-dealer tables, slots, esports markets, cashback
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Security and supportaccount protection, data handling, support availability
Expand each question below to see the answer. If you need further help, contact our support team during business hours, Monday through Friday.
Account and registration
On the tanjung login page, click the "Forgot password?" link. Enter your username or email address. We send a password-reset link to your registered email. Click the link and follow the prompts to create a new password. The reset link expires after 24 hours. If you do not receive the email, check your spam folder or contact our support team. If you no longer have access to your registered email, provide your account username and mobile number to our support team, and we can help verify your identity and restore access.
During registration on tanjung, you provide a username, email address, mobile number, and password. After account creation, we ask for identity verification documents (KTP, passport, or national ID) and proof of address (utility bill or bank statement). This Know Your Customer (KYC) process confirms your identity and eligibility. Verification typically completes within a few hours during business hours. Until verification is complete, you can view our game categories but cannot deposit or place transactions. All information is stored securely and handled according to our Privacy Policy.
During registration on tanjung, you provide a username, email address, mobile number, and password. After account creation, we ask for identity verification documents (KTP, passport, or national ID) and proof of address (utility bill or bank statement). This Know Your Customer (KYC) process confirms your identity and eligibility. Verification typically completes within a few hours during business hours. Until verification is complete, you can view our game categories but cannot deposit or place transactions. All information is stored securely and handled according to our Privacy Policy.
We at tanjung store your account data—username, email, mobile number, identity documents, and transaction history—in secure facilities in Indonesia. Your data is encrypted in transit and at rest. We do not share your personal information with third parties except as required by law or to process your transactions (e.g., payment partners like DANA, e-wallet, and mobile banking). We retain account records for the minimum period required by Indonesian financial regulations. You can request a copy of your data or ask for account deletion by contacting our support team. For full details, see our Privacy Policy.
Payments and transactions
If a deposit via local payment, online payment, e-wallet, or mobile banking does not complete, the funds remain in your payment method and are not deducted from your tanjung account. Check your payment app to confirm the transaction status. If the payment was deducted but does not appear in your tanjung account within subject to verification, contact our support team with your transaction ID from your payment app. We investigate and process a refund if the payment was received but not credited. For bank virtual account deposits (local payment, online payment, e-wallet, mobile banking), allow up to 2 hours for the deposit to appear in your tanjung account. If a withdrawal does not complete, the funds are returned to your account and you can retry.
Withdrawal requests on tanjung are reviewed during business hours, Monday through Friday. Standard review time is 1–3 business hours. Once approved, funds are sent to your registered payment method (local payment, online payment, e-wallet, mobile banking, or bank virtual account). Delivery time depends on your payment provider: e-wallets like local payment and online payment typically deliver within subject to verification; bank virtual accounts may take 1–2 business hours. Withdrawals requested on weekends or public holidays (Idul Fitri, Idul Adha, Imlek) are processed on the next business day. If your withdrawal is delayed beyond the expected window, contact our support team with your withdrawal request ID.
Game rules and offers
Demo mode on tanjung allows you to explore our game categories—football betting (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile)—without placing real transactions. Demo mode is available before account verification is complete. You can view game rules, market odds, and table layouts. Demo mode does not include real-money play or account balance. Once your account is verified, you can deposit via e-wallet, mobile banking, local payment, or bank virtual accounts and begin real transactions.
Our weekly cashback offer on tanjung provides a percentage return on net losses during a calendar week (Monday through Sunday). Eligible transactions include football betting, live-dealer play, and slot games. Cashback is calculated on net loss (total losses minus total wins) and credited to your account on Monday morning. Minimum activity thresholds apply; check the current offer terms in your account dashboard. Cashback is subject to standard terms and conditions. The offer is available to verified accounts in supported jurisdictions. Cashback amounts and eligibility may change; we notify users of updates via email and in-app notifications.
Security and support
Our support team at tanjung handles inquiries in English and Indonesian. Support is available Monday through Friday during business hours. You can reach us via email or through the in-app support chat. Response time is typically 1–2 hours during business hours. For urgent account security issues (unauthorized access, suspected fraud), contact support immediately and provide your account username. We do not offer support via phone or social media; all inquiries must go through our official support channels. For jurisdiction-related questions, refer to our Legal notice page.
Still have questions? If your question is not covered here, contact our support team during business hours, Monday through Friday. For legal or jurisdiction matters, see our Legal notice and Terms and Conditions